Using Tidze

What can I use Tidze for?

Tidze is an all-in-one platform that allows you to create a personalised channel, sell digital tickets and stream live or pre-recorded video.

Tidze is designed for performers and creators. We offer HD live broadcasting with 320Kbps audio, 4K pre-recorded streaming, 4K video on demand and live interactive video chat rooms (like Zoom).

What's a live broadcast?

Our live broadcasting supports 1080p HD video and is fully scalable and ready to support any event. Transmit your video feed by using an encoder that supports RTMP e.g. OBS

Do I need a good internet connection to live broadcast?

The quality of the live broadcast and experience can be affected by your internet connection. We recommend connecting with an ethernet cable.

You will need a minimum upload speed of 2 Mbps, for higher quality video we would recommend a minimum upload speed of 5 Mbps.

What are your recommended bitrates for live broadcasting?

For 720p video at 30 frames per second, we recommend a bitrate of 1,500 to 3,000 kbps.

For 1080p video at 30 frames per second, we recommend a bitrate of 3,000 to 5,000 kbps.

What's an interactive live stream?

An interactive session is a lot like Zoom or Microsoft Teams. Great for workshops, lessons or meet and greets.

As the host, you control the stage. You can mute everyone with one click!

An interactive live stream works directly from your web browser, there's no software or apps to install.

With an interactive live stream you can have up to 200 participants (including yourself).

Payments

Are there any fees on the Free plan?

No! We only charge a $2 service fee on any tickets sold. By default, this is passed onto a customer. For example, if your ticket is $10 the customer would pay $11.50. You will receive $10 minus any Stripe payment processing fees.

You do have the option to absorb the service fee. For example, if your ticket is $10 the customer will pay $10. You will then receive $8.50 minus any Stripe payment processing fees.

Does the service fee include payment processing fees?

The service fee does not include payment processing fees. We've partnered with Stripe to allow you to take online payments.

All online payments will incur a Stripe processing fee, currently 1.4% + 20p for UK and EU cards and 2.9% + 20p for the rest of the world.

Please check with Stripe to confirm the processing fee for your region. They may be able to offer discounts for charities or high volume customers.

How do I switch to a different plan?

You can switch to a new plan at any time by going to the Billing page in your dashboard.

Select the plan you'd like to switch to and immediately start using new features.

Can I pass on the service fee on to the customer?

Yes! When creating a ticket you can choose to pass on the Tidze booking fee to the customer. This will add the service on top of the ticket price.

How long do payouts take?

Payments will be made directly to your own Stripe account, they never touch our Tidze bank account. We recommend checking the Stripe documentation for their latest guidance on payouts.

Can I give refunds if my event is cancelled?

Yes! Payments are made directly to your own Stripe account so simply refund the customer through this account. More information can be found here.